Service Advisor / Manager

Summary Description

  • Intakes guest vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians, and communicates job status to guests.
Key Results Areas
  • Actions supporting LCC's mission
  • CSI through guest retention
  • Departmental productivity
  • Effective team member
  • Maintains enthusiasm to provide complete guest satisfaction
Major Duties and Responsibilities
  • Assists service department in maintaining a smooth running efficient service department with a high degree of customer satisfaction
  • Listens to guests needs to completely understand desired repairs foraccurate and clear description on the repair order
  • Estimates cost and completion times at time of work order write up and clearly communicates them to guest
  • Assigns jobs to technicians based on skill level and current resourceutilization
  • Review of work-in-progress to ensure quality and timeliness
  • Frequently assists technicians with identifying and improving processesand/or tasks being performed
  • Determines correct part numbers on repair orders and assists the partsdepartment with picking and posting of parts before job starts
  • Makes estimates for internal and wreck repairs
  • Opens and closes all customer paid, warranty, and internal repair orders
  • Follows procedures for quick and efficient handling of warranty items andproper storage of these items
  • Becomes familiar and efficient with all phases of the computer systemrequired for service and parts management
  • Facilitates an atmosphere of teamwork success through dealershipsdepartmental teams
  • Maintains enthusiasm and displays positive attitude to provide completeguest satisfaction in person and on the phone
  • Promptly notifies guests of any changes, delays, and/or additional workneeded
  • Sells additional services by marketing service specials and/or additional work needed
  • Handles guest complaints/problems reasonably, showing empathy, and apositive attitude, and a commitment to “make things right”
  • Avoids making commitments which cannot or likely will not be met
  • Is reliable and honest, do what you say you’re going to do
Qualifications & Job Requirements
  • Aptitude for Sales, with excellent interpersonal communication skills, verbaland written
  • Knowledge and experience with servicing auto or motorcycles and/or customization of dealership sold products or the ability to quickly learn
  • Experience with point-of-sale or comparable DMS, and Parts and Service management computer software or the ability to quickly learn due to previous general computer knowledge and experience
  • Auto or motorcycle industry experience preferred, but not required
  • Current motorcycle endorsed license required with clean record
  • $8 to $12 per hour PLUS commissions and performance based bonuses (based on experience)

We are currently NOT hiring for this position, but feel free to submit your resume for future openings.